Support

If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

Suggestion Box

We would love to hear your suggestions for future activity templates and improvements to lodeStar. Please click on the following link and complete the Suggestion Form

Frequently Asked Questions (FAQs)

If you have a question, there is a good chance that others have had that question, too. Several commonly asked questions and responses have been posted to the FAQ Section of the website.

Trouble/Bug Reporting

When you submit your trouble report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate technician. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

If you have a bug to report please visit the Trouble Reporting page.

Known Problems

The following is a list of some known problems with past versions of our software.

Flash Player freezes upon previewing. Videos and Podcasts don't play. Solution: Configure Flash Player Security.

http://lodestarlearning.com/documents/Essential%20First%20Steps.pdf