Support

If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems.

Bug Report Form
When you submit your bug report, it will be entered into our database for tracking purposes. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate technician. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

If you have a bug to report please let us know by completing the Bug Report Form.

Suggestion Box
We would love to hear your suggestions for future activity templates and improvements to lodeStar. Please click on the following link and complete the Suggestion Form

Known Problems
The following is a list of some known problems with past versions of our software.

Currently, all known problems have been resolved in release 04.0.23.


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Documentation


Desire2Learn Users

Desire2Learn users should consult the LodeStar and D2L Version 8.3 document first. This technique will work with D2L 8.3 and above. If you have an older version of D2L, then consult the documentation further down the page.

LodeStar and D2L Version 8.3.pdf

 

Older Version Desire2Learn Users (8.2 and earlier)

The following instructor guide introduces the basic steps to creating an activity with lodeStar.
Instructions for setting up lodeStar for export to Desire2Learn are included:
   Instructions on how to use lodeStar for D2L.pdf

The following set of export instructions are intended for Minnesota State College and University System faculty using the MODE metadata application profile to publish to Desire2Learn (these are a subset of the larger manual)

   Instructions on exporting to D2L.pdf


Moodle Users

The following screen capture tutorial demonstrates how to prepare a LodeStar activity for export to Moodle and then how to use Moodle to import the activity into a lesson. The tutorial walks through the process step by step.
Moodle Tutorial

The following instructor guide introduces the basic steps to creating an activity with lodeStar.
Instructions for setting up lodeStar for export to Moodle are included:
   Instructions on how to use lodeStar for Moodle.pdf

 

Microsoft Class Server and Blackboard Users

The following instructor guide introduces the basic steps to creating an activity with lodeStar.
Instructions for setting up lodeStar for one-click publishing to Microsoft Class Server are included:
   Instructions on how to use lodeStar.pdf

 

eCollege Users
The following instructor guide introduces the basic steps to creating an activity with lodeStar.
Instructions for setting up lodeStar for export to eCollege are included:
   Instructions on how to use lodeStar with eCollege.pdf

 


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